Paperwork for your move- read the fine print

All too often we hear of customers presented with the final order for service. addendum or bill of lading just signing without reading and understanding what they are signing. Although they may think they have a verbal understanding with the local agent or sales person, the paperwork that is signed is really what the van line follows in setting up the move and for settling any issues or claims.

Order for service- this document outlines all the pricing and terms under which the move will be serviced. If the pricing is a "not to exceed", "binding", or "non-binding" estimate this is where those terms will be outlined. The agreed upon services will be outlined here as well. Once the local agent presents this for signature, it often times goes to the van lines central dispatch office for assignment of a truck, driver and crew to service the move. This document is the one the actual servicing driver will use as his/her instructions for load and delivery dates, packing and other services. Customers with questions, should call their Consumers Relocation Consultant if they are uncertain about what they are signing after speaking with the agent.

Addendum for service- During the move, sometimes there is a change in the services customers require, and the driver will present the customer with a "change order". This change order may be used for added packing, a shuttle, or other services. This change order must be read entirely and understood. This is another area the Consumers Relocation Consultant will advise on to insure the customer understands what they are signing and agreeing to.

Inventory- At the time loading is completed, the driver will ask the customer to sign an "inventory" sheet showing their agreement as to what has been loaded on the truck and the condition of the items loaded. The same procedure will be followed after the items are unloaded. Customers must understand what they are signing and the notations of the drivers. This listing is used if any claims are filed. The van line claims department will use the inventory to determine if the customer's agreed with the drivers assessment of the condition of items.

At Consumers Relocation, each customer is assigned a Consultant who is thoroughly familiar with all practices and paperwork. They will guide and advise on any paperwork the customer is asked to sign.