"We can certainly understand the customer’s concerns about delivering into self storage. Since she will be hiring a local mover to deliver her out, it is very important that she examine every item going into the storage unit, as it is her responsibility to note any exceptions on the Inventory for missing articles or articles that may have been damaged during transportation with XYZ She would also be responsible to check-off the Inventory to make certain all items were delivered into storage. She would also have to note any crushed cartons as well. We will speak with the driver to make sure he gives her plenty of time to do this.
Our liability would be limited to the loss or damage exceptions she notes on the Inventory going into the storage unit.
Once she delivers out of the storage unit, any subsequent loss or damage would be the sole responsibility of the local company who moved her to the residence."
If this process is followed, we do not expect any problems on coverage for lost or damaged items if a claim for such is filed.