More on mover delivering into self storage and mover liability

Several weeks ago we wrote about having household items delivered into self storage by the mover, and wanted to include a bit more information on the subject.  Our Consultants, and our Moving Facts Booklet both address this topic and how important it is to be on top of the delivery and to note any "exceptions" on the inventory as things are put into the storage unit by the driver and crew.  Here is an actual quote and statement made by the claims person at one of our van line partners about their liability for damage or missing items if the customer/'shipper has replacement valuation sufficient enough to cover the shipment.

"We can certainly understand the customer’s concerns about delivering into self storage.  Since she will be hiring a local mover to deliver her out, it is very important that she examine every item going into the storage unit, as it is her responsibility to note any exceptions on the Inventory for missing articles or articles that may have been damaged during transportation with XYZ  She would also be responsible to check-off the Inventory to make certain all items were delivered into storage.  She would also have to note any crushed cartons as well.  We will speak with the driver to make sure he gives her plenty of time to do this. 

Our liability would be limited to the loss or damage exceptions she notes on the Inventory going into the storage unit. 

Once she delivers out of the storage unit, any subsequent loss or damage would be the sole responsibility of the local company who moved her to the residence."

If this process is followed, we do not expect any problems on coverage for lost or damaged items if a claim for such is filed.