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"Binding not to exceed" normally means that if the weight of the household goods is greater than the representative estimated, then the customer will only pay the price based on the estimated weight. If the weight is less than estimated, the customer will pay the lesser amount based on the weight.
If the customer adds items to their shipment that the representative did not see, then the "binding not to exceed" is null and void since the shipment has changed. If at the time of loading, the driver feels that the shipment was added to, the driver can contest the weight; requiring the representative to come out to the loading and either agree or disagree with the driver. The cube sheet (list of items to be shipped) prepared by the representative at the time of the estimate is usually the guide for the "not to exceed" estimate and pricing.
Adding to the shipment can sometimes be subtle or very dramatic. But none the less, adding to the shipment without first checking directly with the moving company and representative can automatically void the "not to exceed".
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